Is there anything better than booking a trip, and being able to have peace of mind when doing so? At My Via Francigena, you’re covered with Lifetime Deposits! As world travellers ourselves, we understand how important this is and that’s why we’ve introduced our Lifetime Deposits program for all tours on My Via Francigena.
It’s simple! You pay your deposit to confirm your trip, and if you have to cancel, we’ll keep your full deposit amount on file for you to use towards any future booking with My Via Francigena or our parent company 10Adventures. You can use this deposit within the same year, or even 10 years later…it’s your call!
Check out complete details in the Booking Terms and Conditions.
If you feel that any aspect of your trip didn’t meet your expectations, please let us know. Our team will work to gather the details of your situation and figure out where things went wrong. If we find that something went wrong with your trip, and the problem was within our control, we will then work out a refund with you that’s proportional to the scale of the problem.
Obviously the best way to ensure a great adventure is to notify the local team as soon as something goes wrong and give them the chance to fix the solution while you are on your trip. If that doesn’t solve it, then email us right away. Please don’t wait to voice your concerns until the trip is over, as it’s much harder to solve issues after the fact.
